By placing an order and making a purchase through this website you are agreeing to abide by these Terms and Conditions of trade.

Despatch Policy. We aim to ship your item within 7 days however at busy times this may take a little longer. In the event that an item is out of stock you will be advised by email and given the option of cancelling this item for refund or substituting the item for another item. In the event that we do not receive a reply to the email request we will ship your order and refund the cost of any out of stock items after any postage adjustments have been made.
 

Pricing. The price shown is the cost of the item excluding shipping. We reserve the right to amend, alter or suspend pricing on any item at anytime. Shipping will be automatically calculated on final value of order as per the table shown on this page.
 

Shipping. These shipping costs are for UK residents only. We are happy to ship abroad however you will need to contact us with your location to enable a correct shipping cost to be calculated. You are liable for any addition costs for shipping outside of the UK.  Please note that deliveries outside of the UK may be subject to Customs & Excise Duty being paid upon receipt of the goods. You agree by placing an order with us that you will be liable for these duties. Your item will be carefully packed and inspected prior to shipping. We are not liable for items damaged or lost in transit. Please allow 10 working days for your item to arrive before making a claim for non receipt.
 

Cancellation & Returns. You have the right under the terms of the Distance Selling Act to a 7 day cooling off period during which time you can cancel your order. All cancellations must be made in writing, we do not accept unauthorised returns. If you wish to return your order items must be returned in their original, unopened condition and at your expense. We suggest that returned items are sent via signed for mail as we are not liable for items lost in transit. You will be refunded the cost of the items, less the original shipping cost within 30 days.
 

Privacy. We will not pass your details on to any third party. Your email address is the only information that is stored by us. This is to inform you of your order status and to advise of website updates. You can opt out of further website updates at any time by following the instructions on the email.
 

Usage. Please note that no claim is made to the use of any of the items or their properties on this site. You are responsible for the careful use of candles, incense and other hot items to ensure your safety and that of others around you. As with any complimentary therapy this is designed to compliment existing treatments and not to replace them. Always consult a doctor.
 

Knife Act. It is illegal to purchase a knife if you are under 18. By ordering you are acknowledging that you understand this and are over 18 years of age.
 

Website Images The photographic images on our site are designed to help you make your purchase. They are a representation of the products we offer. Please be aware that from time to time suppliers may adjust or change their packaging of these products. We aim to keep the site as up to date as possible but are unable to accept liability for packaging changes.
 

Company information. This information is supplied for contact purposes only. Please note that we are a mail order only company and cannot accept personal callers to this address.

Prop. P Temple. Josssticksandgems, 76 Preston Road, Rainworth, Nottinghamshire, NG21 0BB. Email:- sales@josssticksandgems.co.uk